Refund policy

UK Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. Custom items (e.g. personalised clothing or books) and final sale items are non-returnable and non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a return, ask a question, or report an issue with your order, you can contact us at orders@zarabeth.co.uk.

If your return is accepted, we’ll send you instructions on how and where to send your package. You will need to cover return costs. 

Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Since our clothing is printed on demand, we cannot accept exchanges for this. You can however place a separate order with the new item. If you have a faulty item or a problem with your order, please contact orders@zarabeth.co.uk.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

International Shipping & Customs
Customs fees, duties, and taxes are non-refundable. If you refuse a package due to unexpected fees, the original shipping cost will not be refunded. In some cases, customs processing may delay delivery times. Please check with your local customs office for details.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@zarabeth.co.uk.